Tanya Nikolaychuk
GWe spent over $250k with Metal Building Outlet for a major commercial building kit, only to have them turn around and act with shocking financial pettiness over a secondary accessory order. I paid them additional $57k for an insulation package. A few days later I requested to cancel the insulation because I couldn’t take delivery on it yet due to permit delays. MBO’s rep Brett told me it would be too expensive to cancel and MBO intentionally sat on my $57k for two full years, benefiting from its cash-flow liquidity, while refusing a full refund. My order was NEVER cut, laminated, or shipped. The 120 massive insulation rolls remain untouched, bulk raw inventory to this day. Yet MBO is still refusing a full refund and trying to force a lowball $20,000 settlement so they can pocket a predatory $37,000 middleman markup on a client with over $300k in business. What a disgraceful practice. I am still waiting on a resolution.
If you are looking for a transparent, honest partner for a large-scale project, stay far away from Metal Building Outlet. They will squeeze you for predatory fees the second your back is turned.